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Apr 09, 2026
Caylent?and?Pronetx?combine to deliver integrated?AWS?expertise?to modernize,?operate, and continuously evolve customer?experience?from legacy platform to intelligent system
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Apr 08, 2026
Acquisition to integrate Solvice's advanced route optimization and workforce scheduling capabilities into Quickbase's core product offerings
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Apr 07, 2026
New solution eliminates cloud waste, automates operations, and delivers predictable AVD end-user experiences at scale
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Apr 06, 2026
Company combines modern voice AI to enhance customer experience and accelerate sales and collections in regulated industries
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Apr 06, 2026
Integration gives finance teams a fully AI-native stack to ?orchestrate close, approvals, and reconciliations
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Apr 03, 2026
The updated AI Assistant has access to Nutrient's purpose-built document tools for rendering, structure-aware extraction, form operations, annotation, and redaction to complete end-to-end document workflows inside any application
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Apr 02, 2026
Automates the profiling of physical files during backfile digitization projects, enabling faster and more accurate conversion of paper records into governed digital assets
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Apr 01, 2026
Enables organizations to securely deliver AI-powered search,?personalization,?and conversational experiences at scale?with built-in governance and control ?
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Mar 31, 2026
Delivers stronger protection against data loss and malware risks without requiring endpoint agents, device control, or changes to how users work
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Mar 31, 2026
Experts from Factor joined KMWorld for a webinar, The Power of Context: Using AI and Knowledge Graphs to Enhance KM, to discuss semantics, knowledge graphs, ontologies, and more
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Mar 30, 2026
Detects, governs, blocks, and remediates data exposure caused by employees, AI tools, and autonomous agents
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Mar 27, 2026
WestCX enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations
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Mar 25, 2026
Sid Khaitan, senior product marketing manager at LumApps, joined KMWorld webinar, Beyond Retrieval: Activating Enterprise Knowledge with AI Agents, to explore the shift from traditional search to "agentic workflows"
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Mar 25, 2026
?New support?helps?customers meet U.K. and EU compliance requirements
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Mar 24, 2026
Unifies conversations and commerce search
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Mar 23, 2026
New Researcher AI brand tracking methodology is the first of multiple initiatives designed to drive deeper insights and improved outcomes for clients
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Mar 23, 2026
Q4 helps companies communicate effectively and reliably during high-stakes moments
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Mar 20, 2026
Turns customer data and context into action across every team
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Mar 19, 2026
Canto, a leader in AI-powered digital asset management, is expanding its DAM for Products with a host of new capabilities?deepening its investment in the tools and integrations that help teams create, manage, and activate product content at scale?including new Shopify and Amazon integrations.
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Mar 18, 2026
Helps organizations supercharge their AI investments with trusted, context-enriched content natively stored within Microsoft 365
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Mar 17, 2026
Franz Inc. expands graph, vector, and neuro-symbolic capabilities for enterprise-scale AI systems
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Mar 16, 2026
Secure multilingual content management gives legal firms competitive edge
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Mar 13, 2026
Move organizations beyond basic automation toward a comprehensive hybrid workforce strategy grounded in visibility and accountability
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Mar 12, 2026
Delivers governance, automation, and observability for business-critical ECM, IDP, and RPA environments
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Mar 11, 2026
Multiple databases and documents can be queried in the context of industry specific laws and regulations, providing a single, decision ready answer organizations can trust
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Mar 10, 2026
New innovations empower organizations with deeper insights, faster discovery, and greater operational efficiency
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Mar 09, 2026
The AI world is advancing at a breathtaking pace with staggering sums of money, but it's built on unstable and illusoryfoundations. Our role is not to stand on the sidelines shouting warnings. It is to quietly, strategically, and indispensablybecome the people they cannot do without?the ones who ensure the entire system can actually function.
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Mar 09, 2026
Agentic AI marks a shift from passively recording business activity to actively driving it. Those who embrace this shift early will do more than automate tasks?they'll build a trusted, intelligent infrastructure that accelerates not only efficiency but also agility, strategy, and scale.
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Mar 09, 2026
In areas where accuracy really counts, AI still has issues. These issues are grounded in how AI language models are built and?how they learn. Language models are trained using tokens and chunks of information, which can lead to a loss of context. When we read, we consider the information that came before the next piece to give us context?what this piece means, given the piece just before it. Data labeling solves this problem, and Access Innovations does this better than anyone.
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Mar 09, 2026
AI must operate within clear guardrails, supported by human oversight and defined governance processes. When knowledge is reviewed, versioned, and owned, AI becomes a trusted accelerator rather than a potential risk. Organizations that embrace human-in-the-loop governance are better positioned to innovate confidently while maintaining control.
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Mar 09, 2026
As GenAI becomes embedded into daily workflows, the organizations that succeed will be those that invest in both strongknowledge foundations and intelligent AI-driven experiences.
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Mar 09, 2026
I think we are entering?possibly are already in?the era of humans in the dialogue with AI, discovering our values, getting more specific about them, and altering their applications based on the specifics of our world and situation.If the old KM was about building, organizing, sharing, and leveraging knowledge, the new KM might also be about mastering the dialogue: using AI not just to retrieve our answers, but to help us finally articulate the right questions.
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Mar 09, 2026
Clearly, both traditional college degrees and specialized trade certifications are too narrow and fragmented to fully prepare students for what lies ahead. For now, a hybrid system is emerging that balances the arts and the sciences, augmented by one or more areas of specialization. KM's multidisciplinary?nature gives us a distinct advantage in helping to make this transformation happen. The trick is knowing when to work inside and when to work outside the formal system.
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Mar 09, 2026
AI's impact on KM strategy is omnipresent and includes recognizing its potential, particularly for enhancing existing knowledgebases and automating existing processes, while acknowledging the critical role of accurate, clean data to which organizations have access. Consider it a two-way street when setting organizational strategies.
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Mar 09, 2026
Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.
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Mar 09, 2026
Enterprise AI deployments are?only as good as the knowledge that feeds them. Knowledge Managers relying on manual KM processes will find themselves unable to keep pace with the demands of AI-powered customer engagement. Knowledge Automation provides the solution?a continuously optimized, trusted knowledge layer powering both human agents and AI.
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Mar 09, 2026
The pervasiveness of advanced ML models, as well as their effectiveness for increasing productivity, has multiplied the difficulty in securing internal knowledge. Organizations cannot afford to forsake the staples of data access governance,which include data discovery, data classification, access control policy authoring and implementation, monitoringand auditing for regulatory compliance, data privacy, and data security.
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Mar 09, 2026
Our unique strength is the ability to govern, scale,?and operationalize?intelligence, while delivering measurable business value and clear ROI. At the same time, Mindbreeze remains auditable, compliant, and aligned with enterprise policies, making it suitable for mission-critical use.
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Mar 09, 2026
Bloomfire is your governed Enterprise Intelligence layer: infrastructure that sits between your AI applications and your enterprise data. We connect fragmented knowledge pools, enrich your internal knowledge with trusted external sources, continuously clean and curate content, and ensure that AI responses are grounded in verified, up-to-date institutional knowledge with clear citation and context.
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Mar 09, 2026
Where most organizations are still struggling to realize value from AI initiatives or move beyond the pilot phase, at EK, we've ensured our clients are realizing measurable business returns at the enterprise level. Our success in this space stems from our constant stance forward, helping to not just spot the forthcoming trends, but actually to establish them.
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Mar 09, 2026
Traditional KM has always recognized that the most valuable knowledge is not just stored in documents or databases, but exchanged through conversations, mentorship, and?collaboration. It's the wisdom that walks out the door when someone retires, the lessons learned from past successes and failures, and the expertise that enables teams to solve problems faster and innovate with confidence. Today, however, the landscape has?shifted. We have more hybrid teams, distributed expertise, and the continued rise of AI.
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Mar 09, 2026
Turn every sales conversation into CRM intelligence automatically
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Mar 06, 2026
New platform provides industry expert agents and governed AI for professional compliance
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Mar 05, 2026
These capabilities establish NetDocuments not merely as a place where firm content is stored and governed, but as an active intelligence layer that understands that content, organizes it, and surfaces the right context to AI at the right time
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Mar 04, 2026
These new rules address use cases such as prompting, summarization, chatbots, and other AI utilization, within a college or university
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Mar 03, 2026
Acquisition strengthens ECI's ERP ecosystem with intelligent, embedded AR workflows and digital payment experiences
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Mar 02, 2026
Siteimprove.ai now delivers natural-language analytics, multimodal AI for PDF and Image accessibility coverage, and Keyword Intelligence for search in the world of AEO
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Feb 27, 2026
This validates Vasion's secure, cloud-native, intelligent physical and digital print automation platform as trusted to modernize federal agency operations
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Feb 26, 2026
Integration of CrowdStrike Falcon Shield with the Qualtrics Platform brings real-time visibility and automated protection to customer and employee experience data
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Feb 25, 2026
ABBYY is fueling a new era of AI-driven solutions in 2026
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Feb 24, 2026
Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability
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Feb 24, 2026
New capability delivers AI-driven answers with the depth, sourcing, and rigor that strategic business decisions demand
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Feb 23, 2026
Treasure Code reduces the burden of operating a customer data platform (CDP)
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Feb 20, 2026
The connector delivers deeper, actionable intelligence across enterprise content
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Feb 19, 2026
Rosemary Kirk, senior solutions consultant at RightAnswers and Alex Baker, manager, CCP solution consulting at RightAnswers, joined the KMWorld webinar, Moving to a Modern Knowledge Portal
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Feb 19, 2026
The move reflects Verint's commitment to providing customers with clear, simple, and consistent experiences as the business accelerates its CX Automation vision
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Feb 18, 2026
This enables context-aware, user-specific conversations that make AI more relevant, accurate, and powerful
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Feb 17, 2026
Latest Graphwise offering bridges the gap between complex enterprise data and functional AI agents
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Feb 13, 2026
The achievement builds on?Casepoint's?existing portfolio of Department of Defense (DOD) Impact Level authorizations
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Feb 12, 2026
The new strategic partnership provides enterprise clients with specialist service delivery across the globe, translating AI investments into measurable business outcomes
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Feb 12, 2026
By reducing administrative waste and improving accuracy across claims operations, Alaffia ultimately helps lower costs for health plans
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Feb 11, 2026
The solution reduces administrative burden and increases the time that can be spent caring for patients
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Feb 10, 2026
The new suite introduces specialized agents designed to execute defined marketing and content tasks
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Feb 09, 2026
Joint solution helps institutions prevent enrollment fraud, verify student and alumni identities, and modernize access across complex IAM environments
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Feb 09, 2026
New conversational AI capability gives organizations fast, traceable answers to security and compliance questions
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Feb 06, 2026
OutSystems platform empowers federal agencies to rapidly modernize legacy systems
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Feb 05, 2026
LibreOffice 26.2 brings better performance, smoother interaction with complex documents, and improved compatibility with files created in other office software
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Feb 04, 2026
KMWorld recently held a webinar with Katie Selvaraj who discussed why context is the foundation of modern knowledge management
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Feb 04, 2026
This acquisition accelerates?ActiveCampaign's?ability to evolve Active Intelligence, the company's AI engine that powers autonomous marketing workflows for global businesses
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Feb 03, 2026
Ask iManage now answers natural-language questions with cited responses across the document repository
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Feb 02, 2026
Strategic investment extends partnership advancing privacy-first legal AI on Qualcomm processors
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Feb 02, 2026
New intelligent features automatically organize and classify documents, transforming how organizations manage information at scale
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Jan 30, 2026
Partnership to enable enterprises to unify marketing workflows and accelerate campaign performance
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Jan 29, 2026
Enhanced partner framework expands incentives, enablement and field alignment to help increase adoption of M-Files' context-first document management system
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Jan 28, 2026
Kira evolves to meet rising demands for speed, accuracy, and trusted GenAI in contract intelligence
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Jan 27, 2026
Proven across 1.4 billion documents to help legal and compliance teams gain clarity faster, act smarter, and execute with confidence
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Jan 26, 2026
New integration reflects Keeper's strategy to seamlessly embed security controls into existing systems without compromising zero-knowledge or least-privilege principles
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Jan 23, 2026
The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms
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Jan 22, 2026
Enhancements aim to unify the modern workplace
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Jan 21, 2026
Breakthroughs in causal reasoning, LLM training, predictive analytics, and network path intelligence
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Jan 20, 2026
Winter Release empowers brands to command the emerging AI-driven economy
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Jan 19, 2026
Offers an AI-supported structure for line-item comparisons, documented selections, and defensible summaries
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Jan 16, 2026
Marketers can move from question to activation faster, creating segments and journeys with greater speed and confidence
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Jan 16, 2026
Two government agencies in New Zealand are using the power of ABBYY AI to eliminate the manual work associated with processing rates rebates and meeting payments compliance with emergency services
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Jan 15, 2026
AI agents designed to ground, govern, execute, and coordinate marketing activations in real time
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Jan 14, 2026
A new modular platform that unifies SmartSense and Jolt capabilities into a single, scalable solution for retail, food service, and healthcare operations
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Jan 13, 2026
Identify and intercept synthetic or automated emails to help reduce fraud exposure
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Jan 13, 2026
Expands global reach to over 90 countries, and strengthens its commitment to modernizing legal work
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Jan 12, 2026
Industry leader poised to become first FedRAMP-Authorized AI observability platform
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Jan 09, 2026
Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment
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Jan 08, 2026
Company's 30-year?experience?meets GenAI innovation as firms embrace agentic workflows
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Jan 07, 2026
Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity
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Jan 07, 2026
Innovation strengthens RWS's leadership in intelligent translation workflows
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Jan 05, 2026
New updates deliver unmatched visibility and control for revenue leaders to accelerate decision-making
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Jan 05, 2026
Supercharges chat and multimodal reasoning capabilities
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Dec 29, 2025
Enhancing document management with cutting-edge features and robust security
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Dec 23, 2025
Helps brands and publishers earn trusted AI citations and measurable visibility
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Dec 22, 2025
CIC gives businesses the ability to outsmart supply chain disruptions by choreographing digital B2B processes and leveraging real-time data and agentic solutions for proactive decision-making
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Dec 19, 2025
Data and knowledge do not, anymore, exist as separate components. They are rapidly merging into a single architecture. As KM'ers, we can no longer leave data management solely up to the admins. Rather, we need to work closely with them on creating data architectures that are contextually and semantically rich enough to be reliably actionable for use by autonomous and semi-autonomous agents.
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Dec 19, 2025
A machine-learning large language model doesn't have tacit knowledge. It consists of potential knowledge.
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